cbc88's Privacy Policy
We take the protection of your personal information very seriously. Through SSL encryption and a transparent data policy, cbc88 ensures that your privacy is always maintained.
Introduction & Scope
cbc88 operates a safe, transparent, and reliable online gaming platform for players in Bangladesh. This privacy policy explains how we collect, use, store, and protect the personal information of users of our website and services.
This policy applies to you when you visit the cbc88 website, register an account, play games, complete financial transactions, or contact our support team. Continued use of our services indicates that you agree to this policy.
Along with this policy, we encourage you to also read our Terms & Conditions and Responsible Gaming page. If you have any questions, please contact our support team.
What Information We Collect
We collect only the information necessary to operate and improve our services and to keep your experience smooth and secure. Below is a breakdown of the information we collect:
2.1 Information You Provide Directly
Information you provide directly when registering an account or using our services:
- Full name and identity document details (for age verification)
- Email address (for support and notifications)
- Mobile number (for payment verification and transaction confirmation)
- Date of birth (age verification — to confirm 21+)
- Residential address (where applicable)
- Payment method details — bKash, Nagad, Rocket, Upay or bank account information
2.2 Automatically Collected Information
When you use our platform, certain information is collected automatically:
- IP address and device technical information
- Browser type, operating system, and screen resolution
- Browsing activity on our site and page visit history
- Login times and session activity logs
- Gaming activity, bet amounts, and outcome data
2.3 Cookies & Tracking Technologies
We use cookies and similar tracking technologies to improve your browsing experience, keep you logged in, and ensure the functionality of our platform. You can control cookies through your browser settings, but disabling cookies may limit some features of the site.
How We Use Your Information
cbc88 uses your information for the following legitimate purposes. Your information is never used for sale to third parties or for unrelated commercial purposes.
3.1 Account & Identity Verification
We verify your identity to maintain platform security and comply with the 21+ age requirement. This is an essential process that helps prevent fraud and ensure responsible gaming.
3.2 Service Operations & Transaction Processing
Your payment information is needed to securely process your deposit and withdrawal requests — via bKash, Nagad, Rocket, Upay or bank transfer. All financial transactions are completed under SSL encryption.
3.3 Customer Service & Support
Our 24/7 live chat and email support team ([email protected]) uses your account information to resolve your issues quickly and effectively. Your support history is retained so that context can be understood quickly during future assistance.
3.4 Platform Improvement & Security
By analysing user behaviour, we improve the gaming experience, fix issues, and identify potential security threats. If any unusual transaction or login activity is detected, you will be notified immediately.
3.5 Responsible Gaming Monitoring
We monitor your gaming activity to detect early signs of problematic gaming behaviour and provide timely assistance. This is an integral part of our responsible gaming commitment.
Information Sharing & Disclosure
cbc88 does not sell or rent your personal information to any third party. However, information may need to be shared in the limited circumstances listed below:
- Payment Processors: Minimum necessary information is shared with bKash, Nagad, Rocket, Upay or banks to verify and complete transactions.
- Technology Partners: Limited information is shared with trusted technology providers to ensure platform security, fraud prevention, and overall service functionality.
- Legal Obligations: Information may be disclosed to authorities pursuant to a court order or legal obligation.
- Business Successors: Information may be transferred in the event of a business merger or acquisition, but the protections of this policy will continue to apply.
All third-party partners are required to adhere to privacy standards equivalent to ours and may only use information for specified purposes.
Data Security Measures
cbc88 follows industry-standard technologies and processes to ensure the security of your information. Our security framework is as follows:
5.1 Technical Security
- SSL/TLS encryption — all data transfers occur through encrypted channels
- Data-at-rest encryption — sensitive information stored in databases is kept in an encrypted state
- Firewall and intrusion detection systems remain active
- Two-factor authentication (2FA) available
- Regular security audits are conducted to identify security vulnerabilities
5.2 Administrative Security
Access to your information is restricted to authorised staff on a need-to-know basis. All staff are bound by confidentiality agreements and receive training on data protection.
5.3 Security Incident Response
In the event of a security breach, we act promptly and notify affected users in a timely manner. Our security team monitors the platform around the clock.
Data Retention Period
We retain your information only for as long as necessary or legally required. The retention policy for different types of information is described below:
6.1 Account Information
Your registration information is retained for as long as your account remains active. Even after account closure, identity verification information may be kept for a specified period in line with applicable legal obligations.
6.2 Transaction Information
Financial transaction records — including deposit, withdrawal, and bonus history — are retained for the period required under financial regulations. These records also serve to resolve disputes and prevent fraud.
6.3 Support Communication Records
Records of communications with us via live chat or email ([email protected]) are retained for a reasonable period to ensure service quality and resolve recurring issues.
6.4 Data Deletion
When the retention period expires or there is no legal obligation to retain data, we securely delete or anonymise your information so that you can no longer be identified in any way.
Your Rights
You have several important rights over your personal information. cbc88 is committed to upholding these rights:
- Right of Access: You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your information.
- Right to Rectification: If your information is inaccurate or incomplete, you may request that it be corrected.
- Right to Erasure: In certain circumstances you may request that your information be deleted, though some information may need to be retained due to legal obligations.
- Right to Object to Processing: In special circumstances you may object to the processing of your information.
- Right to Portability: We can provide your information in a structured and readable format.
To exercise these rights, contact our support team — via 24/7 live chat or email at [email protected].
Protection of Minors
cbc88 strictly enforces a 21+ age policy. Our platform is for those aged 21 and above only. We do not knowingly collect information from anyone under 21.
Age is verified at the time of registration. If it is later found that a user provided false information about their age, that account will be closed immediately and the collected information will be deleted.
If you believe a minor is using our platform, please notify our support team immediately.
Policy Changes & Updates
We may review and update this privacy policy from time to time. The policy may change due to service improvements, technological changes, or legal obligations.
For significant changes, we will notify you by email or via a platform notification. Continued use of the service after an updated policy is published will indicate that you agree to the new terms.
We recommend that you visit this page regularly and stay familiar with the latest policy. If you have any questions about a change, please contact our support team.
Contact & Complaints
For any questions, complaints, or requests to exercise your data rights regarding our privacy policy, please contact our support team:
- Email: [email protected]
- Live Chat: Active 24/7 — support available in Bengali and English
We review all privacy-related requests promptly and keep you properly informed. Your privacy is our highest priority.
We believe in open dialogue about any privacy concerns. Please never hesitate to get in touch with us.